Shipping

Upon order receipt, please allow 2 working days excluding public holidays for your order to be processed before shipment. 

We offer a flat rate within Australia of $14.95. All orders will be shipped via regular post from Australia, please allow 3-7 working days for delivery depending on your location. Low impact / recyclable materials are used in packaging as often as possible.   

A flat rate of $29.95 is charged on all International orders. Please note that International orders may be subject to delays / import & duty taxes depending upon the country you reside in. The recipient is responsible for payment of any additional costs & we advise checking with your customs office prior to purchasing. Please allow up to 14 working days for delivery depending on your location.

Domestic & International shipping prices do not include Tracking or Insurance, but we are happy to organise for you at an additional cost. 

Additional Domestic & International shipping surcharges may be applicable on some fragile or oversized items. In this case, you will be sent an e-mail notification prior to your order being processed.

Gift Wrapping & Registry – Free gift wrapping can be arranged should you wish to purchase one of our items as a gift…just let us know in the 'notes' section prior to checkout. We also offer a tailored gift registry service, please e-mail us at info@otisandotto.com for more information. 

Returns

Due to the handmade nature of our products, all sales are final & we do not accept returns. Our artists produce small editions of unique, handmade goods, therefore please review product descriptions & photographs carefully before committing to purchase. Feel free to contact us if you need more detailed product information. 

If your item was damaged in transit, please contact us on info@otisandotto.com within 48 hours of receipt to resolve the issue.